IBM Electronic Service Agent

IBM Electronic Service Agent™ can increase system availability and help you stay focused on your company's strategic initiatives.
IBM Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected.

A service request is electronically routed directly to the appropriate IBM support engineer, with no intervention needed from you. The result: higher availability and faster fix delivery for your environment. This time-saving tool is available at no extra charge for systems covered under warranty or maintenance agreements.